Offering advice to clients

Receptionist:	Good morning, sir. How can I help you?
Tourist:	I have the desire to go to the print area, so I can print out some copies and download some information from my e-mail.
Receptionist:	An HP model would give you excellent copies if we had one. However, we have EPSON models and they work decently.
Tourist:	You didn’t have to drag that up. If I were at home, I wouldn’t ask you this favor. I need these copies urgently. * How about access to Internet? I don’t want to snivel.
Receptionist:	If I were you, I wouldn’t be happier because all our machines are Mac. They are really fast and efficient.
Tourist:	I’m glad to hear that. I would be even happier if I knew how to use the Mac computer. Please, assist me!
Receptionist:	How many copies do you want, sir?
Tourist:	If the printer were mine, I would print as many copies as I want, but just give 10 copies to me. Oh! Charge it on my credit card, please.
Receptionist:	Don’t worry, all copies are free.
Tourist:	If that were possible, I should ask you for a lot of copies then. Anyway, thanks for your offer and help.

*How about = refers to a request.

1. What gender is the tourist?
a. Doesn’t say.
b. Male.
c. Female. 

2. What does the tourist want to download information from?
a. His e-mail.
b. Her e-mail.
c. Some information. 

3. Does the hotel have access to internet?
a. Yes, he does.
b. Yes, it doesn’t.
c. Yes, it does.

4. Does the tourist know how to use Mac computers?
a. Yes, he does.
b. No, he doesn’t.
c. Doesn’t say. 

5. Whose printer is this?
a. Tourist’s printer.
b. Receptionist’s printer.
c. Hotel’s printer.